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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Returns Policy
If your order isn’t quite right—whether it doesn’t fit, isn’t what you expected, or you’ve simply changed your mind—please complete the returns form below.
Once we receive your request, we will send you a Parcel Force postage label to print and attach to your parcel. You will then need to drop your parcel off at your nearest Post Office.
Exchanges & Refunds
Please note: Exchanges and refunds will only be processed once we have received the returned item.
Return Conditions
To be eligible for a return:
Riding Hats
Due to their nature as safety equipment, riding hats must be returned with extra care:
We cannot accept returns of riding hats that arrive with inadequate packaging, as this may compromise their safety.
Non-Returnable Items
We are unable to accept returns on:
Season:N/A
Brand:Aubiose
Code:AU1
Aubiose is a completely different type of bedding and should provide you with savings in time and labour if it is managed properly. The bedding works by soaking up liquids in a small area, at the base of the bed. The capped layer that forms over this saturated material reduces the chance of wet bedding being mixed in with the dry. The top layer of the bed remains warm, soft and dry for the horse.100% natural, organically cultivated hemp.
Waste management is high on the list of priorities to protect our environment and Aubiose contributes greatly to the environment as it completes it’s own ‘life cycle loop’ naturally.
Aubiose is a 100% natural material, which composts readily without the need for added composting agents. For this reason farmers and gardeners love it. Furthermore, Aubiose is an annually renewable resource, which can be traced back to the field in which it was grown!
Most importantly Aubiose is good for your horse, providing a clean, natural and healthy stable environment giving extended nights for him and extended days for you.