Stroud Farm Returns Policy
Your legal rights
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Our policy
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 30 days and we will offer you an exchange or a credit.
Riding hats can only be returned if the special instructions (included with each hat) are followed. Riding hats must be returned in a box (in addition to their own box) which must be well-padded to prevent damage during transit. Riding hats will not be accepted for return if they are returned using inadequate packaging.