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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Returns Policy
If your order isn’t quite right—whether it doesn’t fit, isn’t what you expected, or you’ve simply changed your mind—please complete the returns form below.
Once we receive your request, we will send you a Parcel Force postage label to print and attach to your parcel. You will then need to drop your parcel off at your nearest Post Office.
Exchanges & Refunds
Please note: Exchanges and refunds will only be processed once we have received the returned item.
Return Conditions
To be eligible for a return:
Riding Hats
Due to their nature as safety equipment, riding hats must be returned with extra care:
We cannot accept returns of riding hats that arrive with inadequate packaging, as this may compromise their safety.
Non-Returnable Items
We are unable to accept returns on:
Season:N/A
Brand:Baileys Horse Feeds
Code:BAO
Horses with moderate energy requirements needing additional slow release calories
Those on a low starch diet needing an additional energy source
Poorer-doers whose traditional forage intake is limitedAlfalfa Plus Oil is pure high-temperature dried chopped alfalfa with a generous coating of soya oil, which brings the overall oil content up to 11.5% and gives it an increased energy content equivalent to that of some conditioning or competition feeds. With its high digestible fibre content and extra oil, it is an excellent option for adding slow release calories to a horse’s diet and, as alfalfa is naturally high in quality protein, it can also help build muscle and top line.Alfalfa Plus Oil contains no added sugar or molasses and is low starch so is ideal for horses whose starch intake needs to be controlled, whilst still requiring calories for performance or condition, like those prone to laminitis or tying-up. It is also particularly suitable as a partial forage replacement when forage has been identified as being nutritionally poor and the horse in question is not a good-doer.