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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Returns Policy
If your order isn’t quite right—whether it doesn’t fit, isn’t what you expected, or you’ve simply changed your mind—please complete the returns form below.
Once we receive your request, we will send you a Parcel Force postage label to print and attach to your parcel. You will then need to drop your parcel off at your nearest Post Office.
Exchanges & Refunds
Please note: Exchanges and refunds will only be processed once we have received the returned item.
Return Conditions
To be eligible for a return:
Riding Hats
Due to their nature as safety equipment, riding hats must be returned with extra care:
We cannot accept returns of riding hats that arrive with inadequate packaging, as this may compromise their safety.
Non-Returnable Items
We are unable to accept returns on:
Season:N/A
Brand:Baileys Horse Feeds
Code:OS
Horses needing outstanding coat shine
Those needing additional slow release calories, for weight gain or performance,in a small volume
Horses requiring improved stamina
Equines on a low starch diet requiring additional "non-cereal" calories
Oil is a concentrated source of slow release energy, however, the more oil that is included in the diet, the more antioxidants the body requires to deal with the free radicals produced during its metabolism. Outshine contains additional antioxidants in the form of vitamins E and C, as well as selenium and zinc, to support the safe and efficient utilisation of the oil by the body. Its extruded formula mixes well with compound feeds and straights alike, is appetising and easy to handle. Fed in small quantities, Outshine is particularly useful for increasing the “non-starch”, slow release calorie content of the horse’s diet without significantly increasing the volume fed.