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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Returns Policy
If your order isn’t quite right—whether it doesn’t fit, isn’t what you expected, or you’ve simply changed your mind—please complete the returns form below.
Once we receive your request, we will send you a Parcel Force postage label to print and attach to your parcel. You will then need to drop your parcel off at your nearest Post Office.
Exchanges & Refunds
Please note: Exchanges and refunds will only be processed once we have received the returned item.
Return Conditions
To be eligible for a return:
Riding Hats
Due to their nature as safety equipment, riding hats must be returned with extra care:
We cannot accept returns of riding hats that arrive with inadequate packaging, as this may compromise their safety.
Non-Returnable Items
We are unable to accept returns on:
Brand:Smart Grooming
Code:SMG0051
Smart Grooming Smart Tails standard range will give you the show ring finish in minutes with zero discomfort to your horse and safe for you to use too. This product is the “go to” for tidying up in minutes!
If you are looking for that smart professional “pulled” look or just want more definition and less bulk to the mane or tail, then choose from either coarse, medium, or fine grade depending on the finish.
Use evenly down the sides of the tail starting at the top and working down, blend into a tapered look towards the end of the dock. If you are not sure of the finish you would like, do a bit each day and then damp down and tail bandage for an hour or so. Check and then do a bit more until you get the finish you require. If you want a more natural finish and just looking tidy, choose a coarse or a medium grade. For a closer finish choose fine, although a medium may be needed to start with if the tail is very thick.